It's an
age-old question that comes in many forms. Do nice employees finish last? Is it
better to be feared than loved? Does the squeaky wheel really get the grease?
As much as the business world is portrayed as cold and heartless, it is not
necessarily true that nice employees finish last, or that success requires
being a bit of a jerk.
Rather
than being one dimensional--either a terror or a softie--it is advantageous to
have a tough streak that can be applied when necessary. This requires being
able to read situations correctly, including one's own strengths and
weaknesses, the nature of the organization, and the demands of the problem or
opportunity at hand.
Trump or Buffett?
Looking
at role models among successful people can provide conflicting answers to the
question of whether nice employees finish last. Donald Trump, who is arguably
the world's most high-profile boss, seems to pride himself on exhibiting
boorish behavior. This is the animal-kingdom approach to leadership, where
being a leader means being able to periodically assert your dominance over the
rest of the pack, which in turn keeps the pack in line and amplifies the
leader's power.
However,
before anyone assumes this is the sole blueprint for success, they should
consider another example. Not the world's most high-profile boss, but simply
the world's richest man: Warren Buffett. Since money is the business world's
means of keeping score, Buffett's fortune, earned at the helm of Berkshire
Hathaway, would put him at the top of the heap. In contrast to Trump, Buffett
is known for his folksy charm, proving that there is more than one path to
success.
What to Consider Before Playing
Hardball
As for
which role model today's employees should follow, the answer might be to draw
from both. Certainly, being easygoing and accommodating all the time would
probably result in a person being overlooked and bypassed for opportunities,
but the Attila-the-Hun act can lead to spectacular career flameouts. To help
determine the right approach, here are five questions an employee should think
about before deciding to play hardball.
• What is the culture of the organization?
The
tough-guy (or gal) act will play better in some companies than others. For
example Wall Street firms are notorious for audacious displays of power by
executives. Move to the West Coast though and many Internet firms prefer a more
supportive and collaborative approach. In between, the range is as wide
culturally as it is geographically, and it is important for employees to
understand the ethos of their own firms. It is important to know whether one is
expected to run with the bulls or to avoid being a bull in a china shop.
As a
general rule, keep in mind that a Harvard
Business School
survey found that people would rather work with a lovable fool than a competent
jerk. Whether this is right or wrong is immaterial--it's simply the way people
are. The competent jerk's skills may be devalued just because other employees
don't want input or involvement from someone they can't stand.
• Who are the other players?
A company
may be a bare-knuckles environment, but it's always wise to check out the
strength of the competition before starting a fight. A corporate culture that
embraces open competition is likely to attract a wide field of people willing
to play tough. Especially when dealing with more experienced people it is
important that an employee choose carefully when and how to take them on.
Here's where a little diplomacy can be a nice complement to more
confrontational attributes, because building alliances might be the only way to
get around more entrenched employees.
• Does the employee have indispensable
skills?
Being
assertive works very well for employees who have indispensable skills. Someone
who is hard to replace can afford to be a little more demanding. On the other
hand, an employee who does not add value or is easily replaced can ill afford
to make waves. In other words, someone should not risk becoming a problem
employee if the easiest solution to that problem is to find a replacement.
• What is the employee's true nature?
Not
everyone is cut out to be a type "A" personality. People who aren't
really cutthroat by nature tend to fail when they try to act that way, and they
make themselves miserable in the process. People who do best at the
take-no-prisoners approach to business are those who instinctively think of
life as a personal competition that they are driven to win. This certainly does
not mean more mild-mannered sorts can't be successful. It's just that the
Trumps of the world have to act like the Trumps, and the Buffetts have to act
like the Buffetts. Any attempt to act otherwise will soon wear thin.
• What are the employee's career goals?
Long-term
career goals also make a difference in how a person should act in the
workplace. Someone who has the CEO's office in mind needs to make an impression
early and often. This doesn't necessarily mean stepping on toes, but chances
are a race to the top slot will entail demonstrating dominance over other
competitors somewhere along the line. On the other hand, most people have no
interest in the pressures and commitment the top slot entails. For employees
who want purely to find a comfortable niche within an organization, making
waves is the wrong way to go.
The Winning Formula
For those
keeping score--and in the corporate world, just about everybody is--Warren
Buffett is currently considered the world's richest man, while Donald Trump
failed to crack the top 100. Still, Trump's ruthless approach has made him a
billionaire in his own right, proving that there is more than one path to a
successful career.
For most
people, the winning formula might be to blend a little of both approaches. It's
good to show ambition, willingness to make tough decisions, and the ability to
stand one's ground when necessary. At the same time, wrapping that iron fist in
a velvet glove of good manners and teamwork will make an employee more likely
to be sought out for opportunities.
Kelli
Smith is the senior editor for www.Edu411.org.
Edu411.org is a career education directory for finding colleges and
universities, training schools, and technical institutes.